Last updated: June 13, 2025
Thank you for choosing Grafikool for your graphic design needs. Please review our Shipping Policy to understand how we deliver our products and services.
1. Digital Products Delivery
At Grafikool, most of our products and services are digital. This includes logo designs, templates, branding assets, and other custom graphics.
📦 Delivery Method
- All digital products are delivered electronically via email or made available for download through our website or shared drive.
- Upon successful payment, you will receive an email confirmation along with download instructions or access to the deliverables.
⏱ Delivery Timeline
- Instant downloads: For ready-made templates and products, the download link is provided immediately after payment confirmation.
- Custom design services: Delivery timelines vary based on project complexity and scope. Estimated delivery times will be discussed during the onboarding phase, typically ranging from 2 to 7 business days.
- Urgent or express delivery may be available at an additional cost.
2. No Physical Shipping
We do not ship any physical products. All our offerings are digital in nature. No shipping charges apply.
If you mistakenly expected physical delivery, please reach out to our team immediately at contact@grafikool.com.
3. Failed or Delayed Delivery
While we strive to deliver on time, please allow for minor delays due to technical or unforeseen circumstances.
If you:
- Did not receive your product within the promised timeframe
- Encounter issues with downloading/accessing the file
- Received an incorrect or incomplete file
Please contact us within 7 days of purchase, and we will resolve the issue promptly.
4. Customer Responsibilities
It is your responsibility to:
- Provide a valid and active email address for communication and delivery.
- Check spam/junk folders if you haven’t received any email from us.
- Ensure your internet connection supports large file downloads (where applicable).
5. Support & Assistance
If you need help with accessing your files or have questions regarding the delivery of your order, feel free to contact us:
📧 Email: contact@grafikool.com
🌐 Website: https://grafikool.com
We appreciate your trust in Grafikool and are committed to delivering quality designs with professionalism and efficiency.